We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@Haus Parts. Please note that returns will need to be sent to the following address: 1820 Featherstone Rd, Woodbridge, VA 22191. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@Haus Parts.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@Haus Parts.

We offer our customers a 30-day return policy on our parts.  Customers have 30 days from the date of receiving the part to contact us for a return. 

We will then issue the Return Authorization that will need to be included with the return for proper credit processing.

We stand behind what we sell and provide a superior level of customer support.

Haus Parts promises to deliver high-quality products, in new excellent condition. If, for any reason you're not completely satisfied with your purchase, simply request a Return Merchandise Authorization for any unused / not installed merchandise. A 20% restocking fee will be charged on all returned merchandise, unless defective or Haus Parts on fault..

Returns for Unused / Not Installed Product(s)

We can process returns for unused / not installed product(s) and refunds only for items purchased from Haus Parts. If attempting to return a product from one of our affiliates, you will need to visit their website and follow their Returns Policy guidelines. To set up a return for unused / not installed product(s) purchased, first make sure that your request is within 30 days or less of you receiving the product(s). Secondly, request an RMA (Return Merchandise Authorization) by calling us at (000)000-0000. If you are returning a product because we made an error in your order, we will promptly send you the correct item at no additional cost, and we will schedule and pay for return shipping. Please contact our customer service and advise of the incorrect item received.

What is Required:

To receive a refund for the product(s) being returned, please make sure of the following:

• Product(s) being returned cannot have been installed.
• The product(s) must be free from damages, scratches, and/or defects.
• Product(s) must be in resalable condition.
• Original manufacturer packaging for the product(s) are required to be returned, such as manuals, accessories, packaging materials, etc.
• All free or gift product(s) including accessories must be included with your return.
• Writing or labels added onto the original manufacturer packaging is strictly prohibited.
• All product(s) that are freight bound must be returned via freight carriers.
• All product(s) must be returned with their assigned RMA number.
• Packages must be sent back by the customer via a traceable source, such as USPS, FedEx, or UPS.
• Ship your product(s) back within 30 days from receiving your RMA number because the RMA number does carry an expiration date.

What's not Eligible for Return:

These types of product(s) are not currently available for return:

• Clearance
• Overstock
• Installed Parts
• Scratch / Dent
• Free or Gift product(s) as a standalone.
• Installed Electrical Parts.
• Special Orders.
• Expitided Shipping and Handling Charges.

What are MY Responsibilities including charges incurred?

Here are some points that you need to remember when you’re returning items.

• You will be responsible for the cost of the shipping for the product(s) being returned. You can ship using a Haus Parts provided label, in which case we will deduct the label cost ($4.00 to $12.50) from your refund or You can purchase a label directly from a carrier of your choice and upload it to the return.
• You are solely responsible for the product(s) that are lost or damaged by the carrier during return shipping to Haus Parts.
• If there is a product(s) that is lost or damaged by the carrier during transit, you must contact the carrier to file a claim with them.
• All returns associated with our “Free Shipping” offer or that have original shipping charges applied will have the original shipping fee(s) that Haus Parts incurred when shipping your product(s) deducted from the refund amount.
• A 20% restocking fee for each product(s) returned.

What happens after Haus Parts receives MY Return?

Once we receive the product(s) back to our facilities we inspect them to assure all guidelines were met as described above. This process normally takes 2-5 business days for review.

For Approved Product(s): We will submit the credit for the product(s) within 3-7 business days of approval. Depending on the payment method some credit(s) can take as long as 10 business days to be refunded to your original payment method.

For Denied Product(s): The product(s) you are attempting to return failed to meet our return guidelines. We will notify you of such a situation and advise that the product(s) will be at our dock awaiting your request for a pickup. Unfortunately, Haus Parts will not issue a refund of any value nor will we ship the product(s) back to you. You will need to set up a pickup for the product(s) and the shipping charges associated will not be reimbursed. Should we be unable to reach you after 10 business day(s) from the failed inspection date you may incur storage charges.